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Frequently Asked Questions

Our interactive, audio-visual language courses are brought to you by our exclusive "Lengua Link System". The courses are conducted completely online and are customized to teach phrases and vocabulary.

While other language courses focus on grammar and language structure, our online courses provide the specific tools you need to understand and communicate with from day 1.

For assistance, support, and personal responses to your questions concerning the course, you can email your teacher at any time.

All you need is an internet connection to get started on the lessons, play vocabulary games, practice with flash cards, answer online worksheets, conduct reviews, take quizzes and tests. All course materials are available to you online for the entire 6 months.
You will be granted unlimited access to all the lessons, reviews, tests and activities for six months. On average, our students complete the course in four months, spending an average of two hours per week practicing their skills.
All materials are included online. There are no additional books or materials required. We provide you with all the materials you need online. You can print out your vocabulary lists to study when you are away from the computer.
The courses are open to anyone and no previous knowledge is required. However, students must be 18 years old to take any of our Public Safety Courses.
To register, click enroll and choose your specific course. Then fill out your personal information and choose your method of payment. Once you have registered and payment has been received you can take lessons immediately.
Yes. When we receive your payment, we will activate your account immediately. We will send you a receipt via email and you can start the course.
Your account is for you only; please do not share your account with someone else. The course is designed to only keep records for one student. If you share your account your performance information will not be accurate or valid.
After you log on and click "My Lessons," your personal dashboard is located above the units and lessons. The dashboard displays your time spent interacting in the course, your test scores, your attendance, and other personal information. This area helps to keep you organized and on track.
This course is completely self-directed. You can jump around to any of the lessons, games or tests. Focus on the vocabulary that you need in your specific situation. The only exception is the final test. You must complete and pass (70% grade or higher) all the unit tests before you can take the final exam.
This course is completely self-directed. You are free to take lessons and tests as often as you like. Each computer- generated test is different, never repeating the same test twice. You can print out your test results for study away from the computer.
Absolutely -- our course is available 24/7.
Yes. Because this program is 100% self-directed, you can repeat any lesson in any order and as often as you need.
Enter your log-on ID and password. Once logged in, click on the tab on the menu bar for "My Lessons." You will then see the units listed on the left side. Choose a unit and the lessons will appear on the right side. Select a topic then click on "Take a Lesson" to get started. Learn how.
Below each lesson there is a "Print/View vocab." Click this link to print out a lesson to be studied away from the computer.
Your lesson time is recorded automatically through our "Lengua Link System" when you are interacting with the lessons and course. Idle time (time without any lesson interaction) is not included in your total time online.
You will find the unit tests on the right hand side below all the lessons. Click "Take the Unit Test" and get started. You can take a unit test prior to taking the lesson to measure your knowledge level and then re-take the test after completing the lesson. We record only your highest grade.
The final exam is located on the left side under all the units. Once you have completed all the unit tests you are allowed to take the final exam. You are allowed to re-take the final exam. We record only your highest grade.
Yes. You can retake a test anytime and we will record only your highest score.
To receive your certificate, you must complete all unit tests and the final exam with a score of 70% or better AND complete a minimum of 15 hours online in the course. The certificate will display your grade and total time spent in the course.

Once you meet the requirements of the course, you are able to print your certificate of completion. Go to the "My Lessons" page. Next to your grade and time is a drop down list that reads "I want to", click on it and select to print your certificate. You can still print your certificate even after your account has expired.
Have you completed all the unit tests and final exam? Have you completed the required number of hours? You cannot print your certificate until these are complete.
Yes. A 'Printer friendly' link is located on the top of your Progress Report and Report Card pages.
Click log out on the top menu bar.
Yes. Many of our students appreciate the opportunity to extend their existing account and continue the same language course.
As long as you have access to an Internet connection you are able to continue your lessons and activities from any location in the world. If this is not possible, you can catch up on your lessons at a time more convenient for you.
You will need to email us or call us at 303-954-4875 to change your log-on ID.
Log on and go to "My Lessons," in your personal dashboard you will find "My Password," click the "Change" link and update.
Log on and go to "My Lessons," in your personal dashboard you will find "My Email Address," click the "Change" link and update.
You need to know your email address to retrieve your password. Click here to retrieve your password. You will receive your password via e-mail.
You need to know your email address to retrieve your log-on ID. Click here to retrieve your log-on ID. You will receive your log-on ID via e-mail.
Close all your browser windows. Log in one more time and try again. If you are still having trouble, please email us. In order for us to help you, we will need you to include as much information as you can. Please include the text of any error message you receive and indicate what you were trying to do when the error message appeared.
Make sure your speakers are turned on and plugged in. Also check your volume setting in Windows by clicking: Start > Programs > Accessories > Entertainment > Volume control. Make sure "Mute" or "Mute all" is not selected and then adjust the volume and balance controls to the levels you prefer. If you still do not have sound, your PC may have anti-virus or anti-spyware programs that may be blocking some of the content. Try turning off your anti-virus or anti-spyware functions and see if this resolves the problem. If this resolves the problem, try setting your antivirus or anti spyware at a level that allows the content of our courses to be accessed by your computer. If you still do not have sound, please email us or call us at 303-954-4875.
Some types of Internet filtering software, such as "Cyber Sitter," block the MP3 and data downloads required to play the lesson. If you are using this type of content monitoring software, please disable it to allow the sample lesson to play. If you continue to have problems, please send us an email.
This message is the result of closing a lesson window while the program is loading. The window will not close until the program load is either complete or terminated properly. Click on the "OK" button to try closing the window again. It may take up to 45 seconds to terminate the connection if you are a dial-up user.
We use Adobe Flash to deliver lesson content. Adobe Flash is a commonly used web browser plug-in and is generally considered safe. To learn more click the Adobe site. We require Adobe Flash 6.0 or higher. You can download the most current version here.
Zone Alarm Internet security software can prevent some or the entire lesson to be disabled depending of your privacy setting. Please update your Zone Alarm privacy settings to allow our lessons to be played. See www.ZoneAlarm.com for more information.
Some internet content filters, such as "Cyber Sitter," may block the sample lesson. You will need to reset your software filter to allow the sample lesson to play. Please note, all of our lessons are Adobe Flash. Because some pop-up blockers stop Adobe Flash programs, you will need to turn-off your pop-up blocker to enable the lesson to play.
Depending on its settings, PCSecurityShield Internet security software can prevent the Flash application from running properly. Please update your PCSecurityShield settings to allow our lessons to be played. Click > Start > Programs > The Shield Firewall. Next, the Firewall settings are displayed. Click on POP-UP SHIELD and remove the check mark from the "Filter Flashes" setting. See here for an image of the Firewall settings for The Shield Firewall.
We are compatible with the major browsers in use today. We have tested our site with the latest versions of Firefox, Internet Explorer, Netscape, Safari, Google Chrome, and Opera.
LanguageAuthority.com works with PCs, MACs, Ipads, Iphones, Androids, Nexus, most tablets and all major internet browsers.
If you have technical problems with this website, you can email tech support or call us at 303-954-4875.
If the box below displays question marks, blank boxes, or other strange characters, you have to change your settings to view Chinese and other special characters.
祝你能夠很愉快的學習中文
This is what you do (these instructions are for Windows XP, but it is essentially the same on other versions of windows):

1. Access the Control Panel by clicking on Start > Settings > Control Panel. In the Control Panel, double click on "Regional and Language Options."

2. Click on the Languages tab. Click on the check boxes marked "Install files for complex script and right-to-left languages" and "Install files for East Asian languages" and click OK.

3. Click OK in the "Install Supplemental Language" alert box, and then click on OK in the Regional and Language Options dialog box.

4. Once the installation process starts, you will be prompted to insert the Windows XP installation disk which has the language support files. Insert the Windows XP installation CD, or if you have the language support files in another location, browse to the files and click OK. The language support files will be installed on your computer and you will be asked to restart the computer.

5. Click Yes to restart the computer.

Do you still have a question? Send an email or call us at 303-954-4875.
If you need help, please contact us or call us @ 303-954-4875.