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Spanish for Customer Service
Grade: 94.8%
Time online:
Course access ends on: 12/31/2030

Unit 1: First things first

Lesson 2: Learn the pronouns


Lesson 4: Key question starters


Lesson 5: Short words to build sentences


Lesson 6: More sentence builders


Unit Review


Unit Test


Unit 2: Number by number

Lesson 1: Numbers 0 through 10


Lesson 2: Numbers 11 through 20


Lesson 3: Numbers 10 through 100


Lesson 4: Numbers 100 through 1000


Lesson 5: Numbers 1000 through 10,000


Unit Review


Unit Test


Unit 3: When? Dates and times

Lesson 1: The days of the week


Lesson 2: The months of the year


Lesson 3: What day is it today?


Lesson 4: What time is it?


Lesson 5: Time related words


Lesson 6: How is the weather?


Unit Review


Unit Test


Unit 4: Greeting a client

Lesson 2: I can speak a little Spanish


Lesson 3: Slow down so I understand you better


Lesson 4: Welcome to our business


Lesson 5: I will help you


Lesson 6: Receiving a call


Unit Review


Unit Test


Unit 5: Gathering customer information

Lesson 1: Personal information


Lesson 2: Work information


Lesson 4: Identification


Lesson 5: Everyday expressions


Lesson 6: Fun expressions


Unit Review


Unit Test


Unit 6: Arithmetic and measurements

Lesson 1: Ordinal numbers


Lesson 2: Arithmetic terms


Lesson 3: Size measurement


Lesson 4: Quantity measurement


Unit Review


Unit Test


Unit 8: Hot and cold. Words that are opposites

Lesson 1: Easy or difficult?


Lesson 2: Same or different?


Lesson 3: Together or alone?


Lesson 6: Before or after?


Unit Review


Unit Test


Unit 9: Working with a customer

Lesson 1: Customer service comes first


Lesson 2: Taking a payment


Lesson 4: Gathering financial information


Unit Review


Unit Test


Unit 10: Serving the customer

Lesson 1: The services we offer


Lesson 2: Good customer service


Lesson 3: Customer complaints


Lesson 4: Correcting a problem


Unit Review


Unit Test


Unit 11: Account payment options

Lesson 2: Account details


Lesson 3: Automatic payments


Lesson 4: Frequently asked questions


Unit Review


Unit Test


Unit 13: Around the office

Lesson 1: Office equipment


Lesson 2: Office supplies


Lesson 3: I am looking for a stapler


Lesson 4: Office furniture


Lesson 5: How long have you worked in this field?


Lesson 6: Looking for work


Unit Review


Unit Test


Unit 15: Returns, refunds and warranty

Lesson 2: Manufacturer's warranty


Lesson 3: Warranty expired


Unit Review


Unit Test


Final Test

Spanish for Customer Service Final


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